Frequently Asked Questions

Registering/Signing in/User Profile

Q: - How to create a new account?

A: - Creating an account is very easy and fast, click “Sign In / Register” or "My Account" button and enter your email address (please type your email very carefully and double-check after typing to avoid any mistake) and than click "Create an Account" and follow the instructions, an email with your account details is sent after completing the sign up process, if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future.


Q: - I forgot my password, what should I do?

A: - Go to the sign-in page and click on the “Forgot Your Password” link and enter your email address in the space provided and click “Retrieve Password”.

an email with the password reset link is sent immediately after submitting your request, click the password reset link in the email, you'll get another email instantly including your new password after clicking the password reset link.

if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future.


Q: - How do I change my password, email or personal info?

A: - Sign-in and click on the “My Account” tab, this will open your user profile and you will be able to edit your info.

Downloading the Embroidery Designs

Q: - How can I download my purchased/free designs?

A: - All designs are instant download, just click “MY DOWNLOADS” at the main menu on the website to download your designs.

An email with the download link(s) is also sent immediately after placing the order, if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future. 

You can also download the embroidery designs from “My Account” section, sign in and click “My Account” at the main menu and then click "MY DOWNLOADS"

All files are zipped, so please make sure you have the proper software to view and unzip the files before ordering, we don’t provide unzipped files.

Please search the web for "How to unzip files" if you don't know how to do that.

NOTE: - You can download a design maximum of 15 times.

 

Q: - I lost a design I purchased, can I download it again?

A: - Sure! You can log in and download your design(s) from “My Account” Any Time!

NOTE: - You can download a design maximum of 15 times.

 

Q: - How many embroidery design formats do you offer?

A: - We offer these 11 embroidery design formats for different embroidery machines- PES, XXX, VIP, VP3, HUS, JEF, SEW, EXP, PCS, DST and BX format for embroidery fonts.


Q: - How many design Sizes do you offer?

A:- The designs are available in different sizes according to the design type and dimension, please read the design description by clicking the "QUICK VIEW" or the "MORE" button on the design before ordering.

Please Note:- 4x4, 5x7, 6x10 and 12x12, etc. are the Hoop sizes, not the actual design size, if you're not sure about the size then please contact us before ordering.

 

Using the Embroidery Designs

Q: - May I sell stuff I stitch with your embroidery designs? What’s your licensing policy?

A: - The short answer: absolutely! You may sell items you embroider with our embroidery designs, just keep the embroidery design files to yourself, embroidery designs files can't be sold or shared with anyone, for more details please check our Copyright Rules.

 

Q: - May I use the images of your stitch outs in my online shop?

A: - Sure! You're welcome to use the images of the stitch outs from our website to show what embroidery designs you have available to stitch on things for people, just credit them "Design Courtesy of www.sewsweetly.com."

 

Q: - Where’s the color sequence sheet for the machine embroidery/applique design I purchased?

A: - A PDF file with the design image and thread list (Robison-Anton Rayon) is included with the design in the zip file.

 

Q: - Can I resize the embroidery designs?

A: - Officially, we don’t recommend resizing the embroidery designs. That said, people often have success making them about 10 percent larger or smaller, maybe just a touch more. Halving or doubling the size of a design is likely to result in stitching that’s too dense, too thin, or just plain wonky. We just can’t be responsible for how a design stitches out at a size other than the ones for sale on the website, too many variables beyond our control.

 

Custom Embroidery Digitizing

Q: - What do you charge for custom embroidery digitizing?

A: - We offer flat rate custom embroidery digitizing, pricing depends on the complexity of the design, we don’t charge based on the design size or per 1000 stitches, just send your design image and we will quote according to the design complexity.

 

Q: - What is your turnaround time for custom embroidery digitizing?

A: - Turnaround time depends on the complexity of the design and availability. Usually, we take 24-72 hours.

 

Q: - Why does your custom embroidery digitizing page inactive some times?

A: - We don't take new digitizing orders until completing the existing orders, please check back after some times to see if we’re available to take new orders.


Q: - Do you digitize copyrighted designs?

A:- No, we don't digitize copyrighted designs, please make sure you've gotten proper permissions for the artwork before submitting the digitizing request, we won't be responsible for any copyright issue.

And we won't check if a design or clip art is copyrighted or someone else's design, it's your responsibility to check before submitting the request.

Voucher/Discount Codes

Voucher/Discount codes can be used at the cart summary page.

The "VOUCHERS" field can be left blank if you don't have any voucher/discount code.

If you have two or more designs in your cart then use voucher code "GIFT" to get an additional free design, you can combine this voucher code with any other voucher, just enter the voucher codes one by one, and this voucher code can be used with discounted designs and even during a sale.

Note:- The discount codes won't be applied on already discounted (on sale) products, but you can use the "GIFT" code with these designs.

Q: - Why I'm unable to use my voucher code sometimes?

A: - All voucher codes are disabled during a sale except for some special vouchers.

Payment and Refunds

Q: - What payment options do you accept?

A: - We accept payments by all major debit and credit cards and PayPal.


NOTE: - Due to the digital nature of our products, a refund is NOT possible.

Please note that you must have an embroidery machine and a method to transfer the digital embroidery file to your machine, you’re not purchasing a graphic file, patch or a finished product from our website.