FREQUENTLY ASKED QUESTIONS

 

Registering/Signing in/User Profile

Q: - How to create a new account?

A: - Creating an account is very easy and fast, click “Sign In” or "My Account" tab and enter your email address (please type your email very carefully and double check after typing to avoid any problem) and than click "Create an Account" and follow the instructions.

an email with your account details is sent after completing the sign up process, if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future.

Q: - I forgot my password, what should I do?

 

A: - Go to the sign in page and click on the “Forgot Your Password” link and enter your email address in the space provided and click “Retrieve Password”.

an email with the password resetting link is sent after submitting your request, if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future.

 

Q: - How do I change my password, email or personal info?

 

A: - Sign in and click on the “My Account” tab, this will open your user profile and you will be able to edit your info.

Downloading the Embroidery Designs

 

Q: - How can I download my purchased designs or free design?

A: - An email with the download links is sent immediately after placing the order, if you don't see the email in your inbox then check your spam or junk mails and add our email address to your contact list to ensure email delivery in your inbox in the future. 

you can also download the embroidery designs from “My Account”, sign in and go to “My Account” tab and check your "Order History And Details"

All Files are zipped, so please make sure you have proper software to view and unzip the files before ordering, we won't provide unzipped files.

NOTE: - You can download a design maximum 15 times.

 

Q: - I lost a design I purchased, can I download it again?

 

A: - Sure! You can login and download your design(s) from “My Account” Any Time!

NOTE: - You can download a design maximum 15 times.

 

Q: - How many embroidery design formats do you offer?

 

A: - We offer these 11 embroidery design formats for different embroidery machines- PES, XXX, VIP, VP3, HUS, JEF, SEW, EXP, PCS, DST and BX format for embroidery fonts.

 

Using the Embroidery Designs

 

Q: - May I sell stuff I stitch with your embroidery designs? What’s your licensing policy?

 

A: - The short answer: absolutely! You may sell items you embroider with our embroidery designs, just keep the embroidery design files to yourself, embroidery designs files can't be sold or shared with anyone, for more details please check our Copyright Rules.

 

 

Q: - May I use your images of your stitch outs in my online shop?

 

A: - Sure! You're welcome to use the images of the stitch outs from our website to show what embroidery designs you have available to stitch on things for people, just credit them "Design Courtesy of www.sewsweetly.com."

 

Q: - Where’s the color sequence sheet for the machine embroidery design?

 

A: - A PDF file with the design image and thread list (Robison-Anton Rayon) is included with the design in the zip file.

 

Q: - Can I resize the embroidery designs?

 

A: - Officially, we don’t recommend resizing the embroidery designs. That said, people often have success making them about 10 percent larger or smaller, maybe just a touch more. Halving or doubling the size of a design is likely to result in stitching that’s too dense, too thin, or just plain wonky. We just can’t be responsible for how a design stitches out at a size other than the ones for sale on the website, too many variables beyond our control.

 

Custom Embroidery Digitizing

 

Q: - What do you charge for custom embroidery digitizing?

 

A: - We offer flat rate custom embroidery digitizing, pricing depends on the complexity of the design, we don’t charge based on the design size or per 1000 stitches, just send your design image and we will quote according to the design complexity, no matter what the design size or stitch count.

 

Q: - What is your turnaround time for custom embroidery digitizing?

 

A: - Turnaround time depends on the complexity of the design and availability, usually we take 24 hours to 72 hours.

 

Q: - Why does your custom embroidery digitizing page inactive some times?

A: - We don’t take new orders until we complete our existing orders, you may check back after some times if we’re available to take new orders.

 

Payment and Refunds

 

Q: - What payment options do you accept?

A: - We only accept payments via PayPal, you can use your debit or credit card with PayPal.

 

NOTE: - Due to the digital nature of our products, refund is NOT possible.

Please note that you must have an embroidery machine and a method to transfer the Digital embroidery file to your machine, you’re not purchasing a patch or a finished product from our website.